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We always welcome your questions and
feedback. For privacy-related issues, please contact us at:
noRRus.net
Markus Normann
ABN 938 961 071 80
Australia 83 Ninth Street /Raiulway
Estate / Townsville QLD 4810
Phone: 040 6494380
Fax : +61 7 4775 6177
Germany:
AN der Brey 28 / 59939 Olsberg / Germany
Phone: +49 170 73 200 83
Information We Collect
We request information from you (including name, address, telephone number,
email address and, when necessary, credit card information) when you:
- Place an order from our catalogs or on our Web site
- Return an item or make an exchange
- Request
a catalog
- Receive
a gift package
- Create an account at noRRus.net
- Subscribe
to our Email Newsletter
- Participate
in a promotional event
We maintain the data that you provide us, along with a record of your
purchases, in a secure database.
We also gather information about how visitors navigate through our Web site
by using clickstream data gathered with "cookies".
Using Information We Collect
At norrus.Ltd., we always want to provide you with
the best possible shopping experience and fulfill your orders exactly as
you have requested. In order to do this, we collect information that allows us
to:
- Process
and track your order
- Provide
the services you request
- Contact you about the status of an order
- Send you catalogs or promotional offers
we believe will be of interest to you
- Send you the noRRus.Ltd.
Email Newsletter, if requested
- Identify your product and service
preferences
- Customize
our communications
to you
- Provide information concerning product
recalls or products you have purchased
- Improve our merchandise selection and
customer service
Information We Share with Others
We contract with other companies to provide certain services, including
credit card processing, shipping, and promotions management. We provide these
companies with only the information they need to perform their services and
work closely with them to ensure that your privacy is respected and
protected. These companies are prohibited by contract from using this information
for their own marketing purposes or from sharing this information with anyone
other than noRRus.Ltd.
On rare occasions, we may disclose specific information upon governmental
request, in response to a court order, or when required by law to do so. We
may also share information with companies assisting in fraud protection or
investigation. We do not provide information to these agencies or companies
for marketing or commercial purposes.
Other than in the specific circumstances listed above, we do not distribute
customer information to other companies for any reason.
Your Choices
We offer choices about the types of information you receive from us. If you
prefer not to receive catalog or other
communications from noRRus.Ltd., or prefer to receive
them less frequently, please contact us at the address shown above. If you no
longer wish to receive our Email Newsletter you also may unsubscribe using
the link provided in each edition of the email.
Please be sure to provide us your exact name and address, or the mailing
label from your catalog, so that we can be sure to
identify you correctly. Because we plan our mailings in advance, it may take
several weeks for your request to become effective. If, due to human error,
you continue to receive our communications, please contact us again and we
will make every effort to correct the situation.
Cookies
A cookie is a small data file that is stored by your Web browser on your
computer. Cookies enable you to place an order on our Web site. They also allow
us to enhance and personalize your online shopping experience, so that the
information you receive is more relevant to you.
For example, we use cookies to:
- Remember what items are in your Shopping
Bag
- Recognize you when you return to our Web
site
- Enable you to use Express Checkout, if
you have created an account at noRRus.Ltd.
- Study how our customers navigate through
our Web site and which products they request in site searches
If you set your browser to refuse cookies, please call us to place your
order.
We also may contract with other companies who use cookies or other online
tools to measure the performance of a marketing effort on our behalf. We
prohibit these companies from using this information for their own marketing
purposes or from sharing this information with anyone other than noRRus Ltd.
How We Use Email
When you provide us your email address, we may send you emails necessary to
process your order or respond to a request. For example, after you place an
order at noRRus.net / com.au / co.nz, you will
receive an email confirmation and, in most cases, an email with package
tracking information.
We will not send you promotional email (our Email Newsletter) unless you have
explicitly requested that we do so. To be immediately removed from our email
list, enter your email address in the newsletter subsciption
box at the bottom of this web page and click "Unsubscribe".
Links to Other Sites
Occasionally we provide links on our Web site to other sites we think you
will enjoy. These sites operate independently of noRRus
Ltd. and have established their own privacy and security policies. For the
best online experience, we strongly encourage you to review these policies at
any site you visit.
Updating or Reviewing Your Information
To update your customer information (name, address, telephone number and
email address), please contact us at the address shown above. A limited
amount of purchase information also may be available to you. To protect your
privacy, we will need to validate your identity before you update or review
your information.
Security
It is our intent to protect against the loss, misuse or alteration of
information that we have collected from you. We use a variety of current
technologies and processes for protection of our customer data. We limit the
information we provide to outside companies with whom we contract to only
what they need to carry out their responsibilities.
When you make a purchase, your transactional information is
transmitted in a safe, 128 bit encrypted format.
Privacy of Children on Our Web Site
Our Web site is not intended for use by children under the age of 13, and we
do not knowingly collect personal information from children under the age of
13.
Policy Changes
From time to time, we may use customer information for unanticipated uses not
previously contemplated in our privacy notice. If our information practices
change, we will immediately post these changes on our Web site. We encourage
you to review our privacy policy periodically.
Questions or Comments?
For questions, comments or assistance, we invite you to contact us directly
at the address given at the top of this page.
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