We stand behind the products we sell. Our vendors cover all of the products we sell with manufacturer warranties against defects of workmanship or materials. These warranties typically vary from one to two years in duration, covering defects other than fair wear and tear and crash damage.

We handle replacements due to manufacturer defects only for manufacturers whose products we import and distribute in Australia, including those manufactured by SW-MOTECH, Krauser, Kellermann, Spiegler, Ilmberger , Hepco Becker, MV , Wilbers and Bike-Watch. Products from these companies are warranted by the manufacturer to be free from manufacturer defects for a period of 1 year from the original date of purchase.

Please contact us if you have a claim. Digital photos illustrating the problem will be extremely helpful in expediting return and/or replacement of the product. Return of the original part at the clients expense will be required prior to issuing a warrantee replacement part. Please keep in mind that crash damage and damage caused by improper installation is not covered under any warrantee.

For products distributed by companies other than noRRus.net, such as GIVI,  we will facilitate manufacturers warrantee coverage by providing the customer with (1) contact information for the manufacturer/distributor, (2) a copy of the original sales receipt, and (3) telephone support regarding product information, as necessary. GIVI products carry a 2-year manufacturer warrantee.

We want you to be happy with each and every product you purchase from noRRus Ltd. We will do our best to make sure you are satisfied with our products and our service!

How soon do you ship?

In-stock items usually ship within 9 - 12 business days of your order. Please call us when placing your order if you need it delivered by a specific date!

Because of the unique nature of our product line, some products might not be in stock and we may need to place a backorder through our European supply vendors. In this case, we will call or email the client and allow the option of cancelling the order.

Orders for a backordered stock item may be cancelled at any time before the item ships from us to you. Special orders for non-stock items may not be cancelled once we order the items from our European suppliers.


Do you guarantee shipment or delivery dates?

While we do not guarantee shipment or delivery dates, we will do everything in our power to get your order to you before the big trip! Please call us when placing your order if you need it delivered by a specific date!

Please note that while we will do our best to make sure it arrives by your requested date, we cannot guarantee a particular shipment or delivery date and will not issue a refund or credit if the item does not arrive by the requested date.

How long does it typically take for a package to be delivered once shipped?

We are located on the east coast in Townsville and in Germany. Ground time-in-transit to nearby areas typically takes 1-2 business days, while ground shipping to Australia  may take up to max. 19 business days by special order. Please see the map to the right for  ground time-in-transit to your location. Please note that noRRus.LTD  typical order processing time is up to 3 business days. Call if you need the item by a specific date!


What shipping carriers do you use?

All packages shipped to addresses within Australia and New Zealand are shipped via Airfreight.

What is the UPS/FedEx/ DHL  tracking number for my order?

You will receive a computer-generated email with a tracking number within 24 hours of when your order is shipped via UPS or FedEx or DHL from the german warehouse.

Certain items sometimes ship from warehouses located in other parts of the country. Tracking numbers are not automatically emailed for such shipments.

To find tracking numbers or check the status of an order, please login and visit the company website.

Do you ship to locations outside Australia?

We ship worldwide. Orders for shipment to destinations outside from Australia must be placed over the telephone or via fax. Depending on the destination, payment may be required in advance via wire transfer.

Generally, we send international shipments via parcel post. Unfortunately, worldwide tracking between countries is typically not possible when shipping parcel post. We can ship internationally using FedEx or UPS, but know that international shipping rates for packages heavier than 2 kg is typically very costly -- usually costing more than the contents of the package itself!

We will not modify or obscure our invoice or packing list in order to circumvent or otherwise mislead customs inspectors as to the value of the contents -- please do not ask us to.

Is shipping & handling refundable?

Shipping and handling fees are not refundable. For further details on returns, please see our Return Polcy.

Because of the unique nature of our products, the high costs of shipping, and our low profit margin, we maintain a limited return and exchange policy, as discussed below.

(1) What items can be returned or exchanged?

You have the right to cancel within seven days of the contract with us, or seven days of receipt of the goods (whichever is the longer). This possibility refers to any article we sell without any exception. Returns and exchanges for stock merchandise, less shipping and handling fees, are accepted for new items in unused condition that are returned in new, salable condition with all parts and packaging.

Advanced Returns and Exchange:
No returns are accepted on Hepco & Becker and SW motech  items.

No returns are accepted on products if the original sealed factory packaging has been opened. If Hepco & Becker items or windscreens are found to be defective upon arrival, such items may be exchanged for an equivalent new item only.

Merchandise that is used, crashed, damaged, scratched, chipped, or missing parts, packaging, and/or installation instructions will NOT be accepted by noRRus Ltd. for a return under any circumstances and will be returned to the client at the clients expense.


(2) In what time period are advanced returns and exchanges accepted?

Advanced Returns and exchanges must be received by noRRus Ltd. within 30 days of the original delivery date of the product. Absolutely no returns or exchanges are accepted for any reason after 30 days.


(3) Is shipping and handling refundable?

No, shipping and handling fees are not refundable under any circumstances. In the event of a return or exchange, the client must prepay the cost of insured return shipping to noRRus LTD.


(4) Is there a restocking fee for advanced returns or exchanges?

A 15% restocking fee applies to all advanced returns and exchanges. If the item being exchanged is deemed defective by noRRus Ltd., the restocking fee is waived if the original item is being replaced with an identical new item.


(5) What is the return policy for items that arrive damaged or defective?

If a part we ship arrives damaged or defective, we will replace the entire item or send a replacement part free of charge. We require the return of the damaged or defective part. Part numbers of the defective or damaged parts, as well as digital photos showing the condition of the part, are extremely helpful in expediting such replacements.


(6) noRRus Ltd. sent me an item I did not order. How do I return this item?

If we ship you a part different from what you ordered, we will immediately ship the correct replacement item as a separate order without further shipping costs.

To facilitate return of the item, we will issue a Return Authorization number for the original part and send you a prepaid UPS Fedex or DHL return label. Upon receiving the returned incorrect item from the client, we will credit the customer for the incorrect item. Please email or fax us the details of the error, as well as the part numbers as shown on the parts delivered.


(7) My local dealer charged me for installation of a product I bought from noRRus Ltd., but the product was defective, missing parts, or did not fit my bike. Will noRRus Ltd. compensate me for the cost of installation for this product?

We cannot compensate the client, under any circumstances, for costs incurred for installation or modification of a product, regardless of whether the product was shipped with defective or missing parts. If you choose to have the product installed by a professional, please check the contents of the package prior to having the part installed to make sure you have received the correct parts and that such parts are undamaged.


(8) I do not understand the installation instructions. Can I return the item?

If you are having trouble with installing a part, please call us for help!

Items can be returned only under the conditions discussed above. As with any aftermarket part, proper installation requires a certain degree of mechanical skill, ability, and the proper tools. We always recommend having a qualified, competent mechanic install parts that are beyond a clients abilities.

When ordering, please keep in mind that many of our products are designed for worldwide distribution and not necessarily for primarily English-speaking markets. As such, many of our products include only an exploded parts installation diagram with sparse notes which may or may not be in English.

We try and be as detailed as possible in the product description, and in many cases we attach digital copies of the mounting diagrams to the product descriptions on our website. In addition, we often post photos and installation notes on our website that are provided by other clients. We do not warrant the accuracy of this information and take no responsibility for damage or injury caused by improper installation of products presented on this website.


(9) Do you guarantee delivery dates?

While we do not guarantee shipment or delivery dates, we will do everything in our power to get your order to you before the big trip! Please contact us when placing your order if you need it delivered by a specific date!

Please note that while we will do our best to make sure it arrives by your requested date, we cannot guarantee a particular shipment or delivery date and will not issue a refund or credit if the item does not arrive by the requested date.


(10) How do I arrange for a return of an item to noRRus Ltd.?

If you wish to arrange for a return under the conditions discussed above, please contact us for a Return Authorization ("RA") number prior to sending the return package. Returns received without prior issuance of an RA number will be refused. Once you have received the RA number, please package the item such that all products will be protected from damage during shipping and send the package to:

Australia  Postal Service address:
noRRus.ltd.
ATTN: Returns
28 AN der Brey 28
59939 Olsberg Elpe

Germany


Please be sure to mark the outside of the box with your RA number and enclose a copy of your original order invoice inside the box. We will process your return and credit your account within 5 business days of receipt of the returned item by noRRus Ltd. Please note that orders for exchange or replacement items shall be treated as completely separate transactions and will be charged to your credit card separately.


(11) Other notes on returns

The buyer will be responsible for any additional shipping charges incurred by refusal of delivery, whether intentional or not. This includes shipments marked as refused caused by the recipient not picking up the item from the carriers facility in a timely manner.

Please do not attempt to "force" a return by sending us a part that is not authorized for return as specified above or by specific confirmation from us. The shipment will be refused, or if left unattended by the delivery carrier, will be treated as an unsolicited mailing without refund.

Please do not attempt to "force" a refund for unauthorized reasons by reversing charges through your credit card company (commonly referred to as a "chargeback"). Charge backs for goods delivered as ordered is theft. Theft by chargeback is very expensive and time consuming for us, and ultimately raises our prices and reduces our trust and level of customer service for future orders. Any individuals attempting theft via chargeback shall be reported to a credit agency and the police as appropriate, and delivery confirmation information will be provided to your credit card provider.


(12) Warranties

We stand behind the products we sell. Our vendors cover all of the products we sell with manufacturer warranties against defects of workmanship or materials. These warranties typically vary from one to two years in duration, covering defects other than fair wear and tear. Please see our page for details.


Clients placing orders with noRRus Ltd. consent to the terms of the policies outlined above.